Questions and Answers

Q&A

The Prices


The prices of the Products are indicated in DKK (Danish Krone) , and do not include shipping costs (postage, parcel packaging and handling based on the relevant amounts). For shipments within the European Union:
The price shown is inclusive of all taxes. These prices include Danish Tax on Value Added (25%). For shipments outside the EU: the price will be deducted 25% VAT which will be refunded to your credit card.
Then you will eventually pay in addition, possible customs duties and / or taxes upon delivery of the Products.
The prices of the products shown on the internet site are valid for as long as they remain online. Keep your invoice, as you will need it in case of an exchange or refund.




Shipping and Handling - When will my order arrive?


Once we have received your order, it can take 3 to 10 business days to reach you. Once your order is on its way to you, you will be notified through e-mail. If there are any problems, don't hesitate to contact us.




Customs Policies


We are shipping to customers all over the world and we do our best to make sure that you aren’t bothered by the import Customs of your country. But as you can imagine, the ingenuity of the Customs and Revenue is boundless. Naturally, STEENSSEN already complies with all laws and regulations of the destination country. If you live in the EU, then VAT is already paid – and you should not be charged once again. You can find STEENSSEN’s VAT number on your invoice.
However orders shipped into your country may be subject to import taxes, customs duties and fees. As the receiver of an international shipment you may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches to your country. These additional charges for customs clearance can only be fulfilled by you as the receiver. We have no control over these charges, nor can we predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.




Shipping Charges - Do I need to pay for shipping charges?


The handling and shipping fee for STEENSSEN products is from 50 DKK to 500 DKK depends on the total weight. We will contact you by e-mail if there is any special issue regarding shipment.




Returning Online Orders - I am not happy with my product, how can I return it and will I get a refund?


You have 14 days guaranteed period for you to return your purchase if you don’t want it. It should be returned unopened and in the original packaging.
Once we have received the product, you will be refunded the amounts for the returned items.

Note: The original shipping fees and return shipping fees are not refundable.
The returned items must be in their original state, accompanied by the copy of the invoice or packing slip. When you return goods they always travel at your responsibility as customer.




There is a defect in my product, what can I do?


Defective orders are of interest to us as it helps to improve the products or the packaging. On receipt of your product, you have to make sure that the products you receive match your order. Any claim has to be made within 14 days.
We cannot accept any claim made after a period of 14 days after receipt of the order.
The returned items must be in their original state, accompanied by the copy of the invoice or packing slip. When you return goods they always travel at your responsibility as customer. When we have received the product, we will send a new product to you as your requirement or credit the amount to your account for the returned items.




Returning Online Orders - unopened


Within the EU, you are entitled to return any purchase, unopened and in its original packaging and receive a full 100% discount. For products returned, please contact us and provide the following information:
Order number / Invoice number.
Your name and telephone number.
Reason to return.
Once confirmed, then a product returned information will be sent to you by e-mail.




Returning Online Orders - after hearing


The best place to try out a new audio system is in your own home. STEENSSEN offers you the possibility of experiencing your new purchase in your own surroundings.

We are very confident you will be impressed by your new purchase. If you really do not admire your new STEENSSEN purchase, despite your and our expectations, you may return it within 14 days, carefully repacked in the original protective packaging. You will be refunded 90% of the original purchase price excluding delivery costs.

The details are as follows:

1. Returned products must always be in the original packaging and including all cables and manuals.

2. The method of shipping is selected and paid by STEENSSEN.

3. A refund of 90% of our purchase price excluding shipping charges will be paid to you in 14 days if the product is undamaged and all the cables and contents are accounted for etc.

4. The refund is subjected to a mandatory shipping and handling fee of 500 kr.

5. This return service applies only in Denmark, Germany and the Netherlands.

6. This generous service is valid for 14 days from the date